What Our Customers Value In Us:

Our customers value our many years of work experience in federal agencies at the senior executive level, and our experience acquired in our home agencies or at FQCG in the latest organizational and management theories, as well as the principles and techniques of quality management, strategic planning, and organizational culture change. They appreciate our experience in helping to build a high performance culture ready to transform agency operations and systems.

Our customers value our broad inter-governmental perspective, as retired executives normally available to assist them have frequently had experience in only one program area and in only one agency. Our customers are eager to partner with us to achieve a broader vision of organizational possibilities and become aware of change options available to them.

Agencies enjoy working with us, as we model the behavior of a self-managed team. Our customers seek to obtain the openness and effectiveness in team operations that we have already achieved, and that we demonstrate in our partnering with our customers.

Agencies enjoy our association with the Office of the Vice President, the President's Management Council, and often with the National Performance Review. Our customers like our ability to advise them of specific requirements of the Office of Management and Budget (OMB) and the Congress when agencies are reviewing their strategic plans required by the Government Performance and Results Act (GPRA).

Agencies particularly demand our services in facilitation, as we have been highly trained to assist them in making difficult decisions and in dealing with controversial issues and demanding deadlines. Our customers appreciate the customized service we provide, as our consultation is tailored to meet their specific needs, both those which have been identified and those which are still evolving.

Agencies trust us, as we are also federal executives and have been through many of the same challenges and difficulties they now face. Our customers know that we will not betray their trust by advertising their deficiencies in order to achieve more business, as some have experienced in dealing with private consulting firms. Our customers value our integrity, our willingness to help them in their search for more effective operations which fully meet all legal, executive, and federal administrative requirements.

Agencies appreciate our ability to communicate clearly and effectively with leaders, mid-level managers, and employees. Our customers make use of those members of the FQCG staff uniquely qualified to provide instruction and assistance in the improvement of communications, both within the agency and with the public it serves. As communications problems are the most frequently identified need expressed by federal managers, FQCG's experience and ability to assist in resolving communications problems are in high demand.

Agencies are becoming increasingly concerned with the knowledge capital of organizations which interact with the public. Retirements and downsizing have resulted in the loss of experienced personnel, resulting in staff imbalances and inexperienced workers. Agencies also are concerned with alignment of the core values of the organization, and in achieving employee support for these values and breakthroughs in behavior and culture. Values identification and alignment achieved through FQCG guidance are designed to enable the organization to achieve innovative and successful 21st-century operations and service.